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Find answers to common questions
We offer a 30-day return policy on all items. Products must be in original condition with tags attached.
Standard shipping takes 5-7 business days. Express shipping is available for 2-3 business days delivery.
Yes, we ship to over 50 countries worldwide. International shipping times vary by location.
All items undergo expert authenticity checks, grading verification, and certificate number matching.
Have questions about our graded Pokémon cards? We're here to help! Whether you need information about a specific card, grading details, shipping, or anything else, our team is ready to assist you.
Email: support@gradedpokemons.com
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Saturday - Sunday, 10:00 AM - 4:00 PM EST
How do I know the grading is authentic?
All our Pokémon cards are graded by reputable third-party grading companies. Each card comes with a certification number that can be verified.
What is your return policy?
We stand behind the quality of our graded cards. If you receive a card that doesn't match its description, please contact us within 14 days of delivery.
Do you ship internationally?
Currently, we ship across Canada with secure, insured shipping options.
For order inquiries, product questions, or general support, please reach out via email. We typically respond within 24 hours during business days.